Most baristas at Starbucks franchises receive orders from the cashiers verbally, with shouts of machiatto, mochachino and latte echoing throughout the store.
But Hwang Jin, a 33-year-old Deaf barista, receives her orders via hand gestures. Employees give a thumbs-up to signal an Americano and make a “G” sign to confirm it’s a grande.
“When making foam with milk, those who are hearing-impaired rely on the sensation in their hand when frothing the milk instead of the sound,” barista instructor Sung Jeong-min said. “They are more sensitive to the vibrations of the milk steamer and produce a smoother taste in the coffee.”
Hwang, who lost her hearing after health complications as a 4-year-old, has worked at the Seoul National University of Education Starbucks branch since November 2011... Read More Here.
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