Showing posts with label Barista. Show all posts
Showing posts with label Barista. Show all posts

Deaf Barista Brutally Stabbed, Robbed

Thembelihle Quze, who is Deaf and works at the coffee cafe, was robbed at knifepoint and stabbed.


CAPE TOWN -- Cape Argus: A Deaf man from Gugulethu who survived a near-death experience when he was stabbed twice in the chest and arm during an armed robbery said he fears for his life.

Thembelihle Quze, 23, who recently re-integrated in society when he started working at a coffee shop in Claremont, said Saturday’s attack had made him vulnerable again. He was stabbed while walking home after visiting a friend near his home in Gugulethu NY111.

“Two men came walking towards me, I saw them talking but was not able to hear what they were saying. The one guy came up to me and demanded money. I tried to tell them I didn’t have any, but they weren’t even paying attention to me as I signed. The one guy pocketed me and then stabbed me.”

The two men fled the scene and Quze was helped by neighbours who had seen him. “I could not scream for help. I feel they targeted me because I am deaf; right now I am too scared to leave the house, I have no one to chat to,” Quze said, speaking through a sign language interpreter.

For the past seven months, Quze had been working at I Love Coffee in Claremont as a barista.

At the coffee shop, which comprise mostly Deaf employees, he acquired social and life skills training which is said to have helped him interact with others.

Quze had started gym training and was also teaching clients sign language. A part of his job also included travelling to Joburg which his father, Mbuyiselo Mbali, said encouraged Quze to be more social.

“He refuses to leave the house and we, too, fear for his life. In this area, Deaf people are targets. My son right now is in pain, the stitches in his chest are bleeding. This is not right,” said Mbali.

He said the incident changed his son.

Coffee shop owner, Gary Hopkins said the sweat classes at the gym had helped Quze defend himself during the robbery.

He said the coffee shop, which employs mostly Deaf youth as part of its social enterprise work, hired Deaf people to escape violence and to boost the employment rate. Part of the work programme includes life skills training.

“Most Deaf children grow up in homes where they are overprotected. They become easy targets because they don’t have the necessary life skills.

“Thembe (his nickname), because of the gym partnership we have, has become quite an athlete. He was able to protect himself and smart enough not to carry money on him,” said Hopkins.

SOURCE

Starbucks Opening Café Staffed By Deaf Baristas

A Starbucks store in Malaysia has become the first in the world coffee chain to focus on providing employment opportunities for Deaf and Hard of Hearing customers.


KUALA LUMPUR -- Seattle Times: A Starbucks store in Malaysia has become the first in the global coffee chain to focus on providing employment opportunities for those who are Deaf and Hard of Hearing customers.

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The store in Kuala Lumpur, which opened Wednesday, results from a partnership between Starbucks Malaysia and The Society of Interpreters for the Deaf, the company said.

The society provided Starbucks with two sign-language interpreters during hiring, training and coaching for Deaf employees, and to teach sign language to hearing employees, according to a Starbucks news release.

The store employs 10 Deaf employees and three hearing ones, including the store manager.

“This is an underrepresented community in Malaysia,” a Starbucks spokeswoman said. “Over the years, the team has worked with local organizations to hire Deaf partners [employees] and we wanted to celebrate and recognize the contributions of Deaf workers and people of all disabilities.”

Customers place their orders by filling out a menu ticket that they hand to the baristas. The baristas then key in the orders on a dual-screen system where customers can see if their order is correct. The order number is displayed on a large screen above the pickup counter when it’s ready.

The store also has a Starbucks Card kiosk where customers can check their card balances and reward-program points.

Starbucks currently has no plans to replicate this model beyond the Malaysia store, the spokeswoman said.

SOURCE - SeattleTimes

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Deaf Man Receives Note From Starbucks Barista

Starbucks employee's kind act for Deaf patrons hit the Internet.


LEESBURG, VA -- A Virginia man's Facebook post is creating some internet buzz after he shared a note from a Starbucks employee who offered a kind gesture.

Ibby Piracha, who is Deaf, told ABC News through an interpreter that he was surprised Friday morning to be greeted by the familiar barista with sign language.

Watch Original News With Captioning

"I usually use my phone and I'll text them what I want to order," Piracha of Leesburg, Virginia, said. "She was saying she looked on YouTube because she had a lot of customers that came in using text. I was very surprised she was willing to learn sign language and it shows she respects Deaf people ... she's an inspiration."

Piracha, 23, said the female barista handed him a note that read, "I've been learning ASL just so you can have the same experience as everyone else."

Piracha posted a picture of the kind words to Facebook, where it received over 2,000 “shares.”

"I was very shocked to go in there one day and have her sign a little bit and I kind of smiled, thinking about it and I even told the Starbucks manager, 'You know, I was very impressed by your employee."

The manager at the Starbucks where Piracha received the note told ABC News that while he could not comment on this particular incident or name the employee, he confirmed Piracha's account.

“We are proud that our store partner employee is taking this initiative to learn American Sign Language to better assist and serve her customers,” a Starbucks spokeswoman told ABC News. “We always love to hear stories of meaningful connections between our partners and customers.”

Piracha said he hopes his Facebook post gets the message across that "the hearing world and the Deaf World are trying to communicate."

"I definitely want people to understand that Deaf customers can have a really great review," he added.

SOURCE - ABC News

Related Starbucks:
Starbucks Opening Café Staffed By Deaf Baristas
Starbucks Opens First U.S. 'Signing Store'
Deaf Woman's Video At Starbucks Goes Viral
Deaf Man Receives Note From Starbucks Barista
Deaf Customers Sue Starbucks Over Mocking
Deaf Korean Starbucks Barista The Signs
Starbucks Sued For Discrimination Deaf Employee

Deaf Customers Sue Starbucks Over Mocking

Deaf News: Starbucks employees allegedly laughed at speech of hearing impaired customers in New York City.


NEW YORK CITY -- Twelve Deaf Starbucks customers in New York City have filed a lawsuit against the Seattle-based coffee company, claiming discrimination. Starbucks employees allegedly mocked the customers multiple times over the course of several years, and once called the police on a monthly meeting of Deaf people.

"Cruel Employees" at two different Manhattan Starbucks mocked Deaf customers and refused to serve them, a stunning new lawsuit says.

"They were ridiculed, laughed at and told they had to leave Starbucks," said lawyer Eric Baum, who's suing on behalf of a dozen Deaf customers.

Jamie Riley, a spokeswoman for the mega-popular coffee chain, said they were aware of the allegations and were investigating them. "Discrimination of any kind is unacceptable at Starbucks," she said.

The suit says one incident took place at a Starbucks at 424 Park Ave. South in August 2012, when customer Alan Roth said a barista laughed when he placed his order, telling him he "sounded funny."

She "asked him to continually repeat himself as she laughed harder each time," and she was soon laughing "hysterically," the suit says.

When Roth demanded to speak to a manager, the employee started screaming obscenities at him and had to be restrained by other Starbucks staff, the suit says. Another employee told Roth to leave and never come back, the suit says.

Roth said he had "never before been so blatantly and maliciously been discriminated against."

The suit says Deaf customers also were forced to leave and had the cops called on them another time at the 13-25 Astor Place location, which had been chosen as the monthly gathering spot for an informal "Deaf Chat Coffee" social group...

Read The Full Story.

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Starbucks Opens First U.S. 'Signing Store'
Deaf Woman's Video At Starbucks Goes Viral
Deaf Man Receives Note From Starbucks Barista
Deaf Customers Sue Starbucks Over Mocking
Deaf Korean Starbucks Barista The Signs
Starbucks Sued For Discrimination Deaf Employee

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Deaf Korean Starbucks Barista The Signs

The Korean Starbucks Barista, It’s all in the Signs.

SEOUL, South Korea -- Deaf Korean Starbucks barista, it’s all in the signs. Although a Starbucks branch in Seocho-dong, southern Seoul, was bustling with coffee lovers at around noon on Monday, employees worked in silence.

Most baristas at Starbucks franchises receive orders from the cashiers verbally, with shouts of machiatto, mochachino and latte echoing throughout the store.

But Hwang Jin, a 33-year-old Deaf barista, receives her orders via hand gestures. Employees give a thumbs-up to signal an Americano and make a “G” sign to confirm it’s a grande.


“When making foam with milk, those who are hearing-impaired rely on the sensation in their hand when frothing the milk instead of the sound,” barista instructor Sung Jeong-min said. “They are more sensitive to the vibrations of the milk steamer and produce a smoother taste in the coffee.”

Hwang, who lost her hearing after health complications as a 4-year-old, has worked at the Seoul National University of Education Starbucks branch since November 2011... Read More Here.

Related Starbucks:
Starbucks Opening Café Staffed By Deaf Baristas
Starbucks Opens First U.S. 'Signing Store'
Deaf Woman's Video At Starbucks Goes Viral
Deaf Man Receives Note From Starbucks Barista
Deaf Customers Sue Starbucks Over Mocking
Deaf Korean Starbucks Barista The Signs
Starbucks Sued For Discrimination Deaf Employee

Related Posts:
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