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Burger King Worker Refuses Service To Deaf Man

WATCH: Man claims he was refused drive-thru service because he's Deaf.

COLUMBUS, OH -- WSYX/WTTE: A man who went to the drive-thru at Burger King on Sawmill Road last Friday said he was refused service because he's deaf.

Chris Driscoll said he recorded the whole incident on cell phone video to educate people about what the Deaf community often deals with.

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Driscoll said it started when he was at the food menu. He usually writes down what he wants on a piece of paper and drives to the first window with his order.

"When I was reading the menu, I kept hearing something coming from this box and it seemed he might be getting mad, " said Driscoll.

-- Burger King's ASL For The Deaf Community

In the video, the worker can be seen and heard saying "We didn't know you [were] deaf. We didn't know you couldn't hear. So, we have another order at the window. At the window, we have a order", but Driscoll said he couldn't understand what the man was saying.

Driscoll said he tried to give the worker a piece of paper that had his order written on it, but said he became frustrating when the worker tried to continue talking to him, because he couldn't understand him.

In another, cellphone video that Driscoll captured, the worker explains how he could read sign language and claimed Driscoll told him that he didn't care.

"He was concerned about the people behind me. There was only one car behind me, only one car and I said you don't care about me, so I don't care about them. I'm here to get food and he just refused to give me service, " said Driscoll.

Driscoll said he drove off after he was denied service and went next door to another fast food drive-thru, where he said he was able to order with no issues.

An employee at Burger King said the worker who seen in the video no longer works for Burger King, but they wouldn't say why.

Driscoll filed a formal complaint and said he got a response from Burger King. He said he was offered a free meal and got an apology.

Driscoll said fast food drive-thru restaurants should have options for the Deaf community when it comes to order.

"Perhaps they need to setup some sort of kiosk thing where they can order for themselves or use a pen and paper to better communicate with us," said Driscoll.


NOTE: The community has learned the worker could NOT read or write and he was fired for discrimination. Here's the comments on LiveLeak.

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Burger King's ASL For The Deaf Community

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