Taco Bell Worker Refuses Service To Deaf Man

Taco Bell employee fired after video shows him refusing to serve man who is Deaf.

KETTERING, OH -- NBC News: A Taco Bell employee in Ohio was fired after he was accused of refusing to serve a Deaf man who was trying to use his cellphone to place an order in the drive-thru.

In a video of the encounter at a Taco Bell in Kettering on New Year's Eve, 25-year-old Brandon Washburn is seen trying to get the workers' attention by holding his phone up to the closed window.

When one worker finally opened the window, he's heard in the video telling the man: “It’s against company policy. I can’t do it.”

Washburn's mother, Becky Rosemont Burch, who posted the video Wednesday on her Facebook page, told NBC News in a phone interview on Friday that her son always uses his phone to write his order when he's in the drive-thru.

“He has done this many times before at other restaurants, and has never had a problem,” she said.

Burch said the worker seen in the video was trying to tell Washburn that it was against company policy to take the order through the drive-thru and wanted her son to come inside.

“He didn’t understand what the problem was,” Burch said about her son, adding that he “knew he was being discriminated against.”

“There were several people you could see in the video, and no one tried to help,” she said.

At one point in the video, the Taco Bell worker is seen shaking his head at Washburn before closing the window and walking away. Washburn continued to try and get the workers' attention.

When the Taco Bell employee returned and saw Washburn still at the window, he is heard threatening to call 911.

"And you’re also not allowed to record me," the worker added, pointing to Washburn's girlfriend, who Burch said was filming the encounter.

Burch said in her Facebook post that the employee discriminated against her son because he is Deaf.

“I taught him to be independent,” she told NBC News. “It was just very hurtful. It’s not like deafness is anything new.”

The video has been shared on Facebook more than 12,000 times with many comments calling out the worker.

Taco Bell said in a statement to NBC News that the worker, who was not identified, “no longer works for their organization” and all other employees at the Kettering location would be “retrained” on their policies.

“Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment,” the company said.

The National Association of the Deaf said in a statement to NBC News that all national fast-food restaurants with a drive-thru should "work with our organization to develop and disseminate a systemic fix so that none of their franchises and facilities ever again deny service to Deaf and Hard of Hearing customers."

SOURCE - NBC News

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Burger King Worker Refuses Service To Deaf Man

Ohio Man claims he was refused drive-thru service because he's Deaf.

COLUMBUS, Ohio -- A man who went to the drive-thru at Burger King on Sawmill Road last Friday said he was refused service because he's Deaf.

Chris Driscoll said he recorded the whole incident on cell phone video to educate people about what the Deaf community often deals with.

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Driscoll said it started when he was at the food menu. He usually writes down what he wants on a piece of paper and drives to the first window with his order.

"When I was reading the menu, I kept hearing something coming from this box and it seemed he might be getting mad, " said Driscoll.

-- Burger King's ASL For The Deaf Community

In the video, the worker can be seen and heard saying "We didn't know you [were] deaf. We didn't know you couldn't hear. So, we have another order at the window. At the window, we have a order", but Driscoll said he couldn't understand what the man was saying.

Driscoll said he tried to give the worker a piece of paper that had his order written on it, but said he became frustrating when the worker tried to continue talking to him, because he couldn't understand him.

In another, cellphone video that Driscoll captured, the worker explains how he could read sign language and claimed Driscoll told him that he didn't care.

"He was concerned about the people behind me. There was only one car behind me, only one car and I said you don't care about me, so I don't care about them. I'm here to get food and he just refused to give me service, " said Driscoll.

Driscoll said he drove off after he was denied service and went next door to another fast food drive-thru, where he said he was able to order with no issues.

An employee at Burger King said the worker who seen in the video no longer works for Burger King, but they wouldn't say why.

Driscoll filed a formal complaint and said he got a response from Burger King. He said he was offered a free meal and got an apology.

Driscoll said fast food drive-thru restaurants should have options for the Deaf community when it comes to order.

"Perhaps they need to setup some sort of kiosk thing where they can order for themselves or use a pen and paper to better communicate with us," said Driscoll.

SOURCE - ABC 6

NOTE: The community has learned the worker could NOT read or write and he was fired for discrimination. Here's the comments on LiveLeak.

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Deaf Woman Refused Service At Dunkin Donuts

Massachusettsians show support after Deaf woman is refused service at Dunkin Donuts drive-thru.

FRAMINGHAM, MA -- FOX News: A Deaf woman who was outraged by the way a Dunkin Donuts employee treated her is getting support from her community.

Jessica Sanzillo said she's a frequent customer at a Framingham Dunkin Donuts and uses a texting app to order through the drive-thru.

But when she drove up one day, she was refused service because she wouldn't use the speaker. On Sunday, Sanzillo and several others went through that drive-thru and ordered like a Deaf person would.

They hope this sends a message to others.

"To see, to get them the experience of people that work at Dunkin Donuts. To know what it's like for when a Deaf person is going to come through the drive-thru and how to approach that better in the future,” Sanzillo told FOX25 through an interpreter Friday.

Hearing people and other who have Deaf families members came out to the rally as well.

"As a parent of a Deaf child, I would never want William to be excluded from anything and so thinking of him wanting to get a cup of coffee later in life and being told he couldn't go through the drive thru like everybody else really upset me,” one parent said.

Dunkin Donuts did apologize for that initial incident and said the employee involved has been fired.

SOURCE - FOX News

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