Deaf Woman Refused Service at Tim Hortons

Deaf Ontario woman alleges mistreatment after Tim Hortons drive-thru employee refuses service.

HAMILTON, Ontario -- A Deaf Hamilton woman is hoping for change after she feels she was discriminated against while using a coffee shop drive-thru.

Danna Morales, 26, posted on Facebook says she has been using fast-food drive-thrus her whole life without issue, until she visited a Tim Hortons on Sunday.

Morales says she showed the drive-thru cashier her order typed out on her iPhone, and after some fuss the staff reluctantly processed it. But when they neglected to give her some of the items that she had already paid for, she tried to explain that to them by typing it out on her phone.

The incident was recorded on camera by Morales’ partner Francis Mena, who was in the passenger seat. Mena’s cellphone video shows the employee at the window refusing to look at the phone.

“I can’t, you have to come around!” says the employee. “Too bad,, no!”

When Morales tries to explain the situation, the employee appears increasingly agitated.

“You’re holding my line, go!” she orders Morales.

“She didn’t need to have such attitude with me,” Morales told CTV News Toronto through an interpreter Wednesday.

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“I think because of the way she reacted, it was a little discriminatory.”

The video shows other employees coming to the window and trying to assist.

“Go inside, I’m going to serve you,” says another employee.

“She can’t talk, she has to come inside,” says the main clerk at the window.

“She could have just read the order off the phone, given us our order and we would have been out of there,” Mena told CTV News Toronto, also through an interpreter.

“But instead she dragged it out and it made me feel a little hurt, a little uncomfortable.”

As the exchange continues, other drivers begin honking and one approaches the drive-thru window.

“Look at the line up here, I have to go,” a customer is heard saying in the video. “What is this?”

The employees eventually give Morales the rest of her order.

Morales and Mena returned to the location later that day with an interpreter, and they say the manager apologized and called the situation unacceptable.

Tim Hortons told CTV News Toronto in a statement the experience was “truly unfortunate” and does not reflect the company’s inclusive values.

“We want all of our guests to have a positive and welcoming experience at our restaurants. The restaurant has been working to rectify this,” a spokesperson said.

Morales says she would like to see more education for employees. Tim Hortons tells CTV News Toronto that it will be updating its accessibility training in light of Morales’ experience.

Morales also believes more should be done to improve drive-thru accessibility for Deaf people.

“How are we supposed to even order though a drive-thru when it’s a speaker system that’s inaccessible to us?” she said.

The City of Fredericton recently made plans to combat their own Tim Hortons drive-thru chaos by spending $40,000 to build a "traffic circle”. The move is an attempt to limit the amount of traffic that is clogging up the roads near one of the coffee shop's drive-thru locations.

SOURCE - CTV News

NOTE: Deaf YouVideo learned Tim Hortons worker is receiving a warning and continue as an employee, did not getting fired as well, typically in Canada.

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Deaf Woman Suing Jack in the Box

Deaf California woman suing Jack in the Box fast food restaurant for refusing service at drive-thru.

SAN JOSE, California -- ReVae Arnaud-Jensen is not a confrontational woman. She describes herself as a hardworking, responsible, single mother of three.

But, when she tried to order at a Jack in the Box in Campbell on Aug. 31 and the man behind the counter refused her service, as captured on video, she knew she had to stand her ground.

Arnaud-Jensen is profoundly Deaf, no hearing at all. She was born that way. While she can read lips, she could not hear the voice over the speaker.

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When she proceeded to the next window to explain, the employee was angry that she was not responding. She stayed for two hours and never got her order.

Read More: Jack in the Box Worker Mocks Deaf Customer

"I was just fed up, the constant, you know, telling us to go, to go, when it should be equal access," she said.

There are approximately 40 million people who are Deaf or Hard of Hearing in the United States. Arnaud-Jensen says she is fighting for the entire community. It's one of the reasons why she posted the video on Facebook.

"I don't like confrontation, but I fight for equal access," she said.

Arnaud-Jensen says she spoke to the manager of the store and was told the employee was fired. But, she is standing her ground and even pursuing legal action for this reason.

"Things done to us, not okay, I will stand and fight for that, for everyone in the community, it's for you guys, the community, not me but for them, so there will be no more suffering for the Deaf community."

She says this kind of discrimination happens to her almost every day and it needs to stop. Arnaud-Jensen says she is demanding, at the very least, that Jack In The Box train their employees, including the CEO to understand Deaf culture.

ABC7 News reached out to Jack in the Box. In a statement, they sent ABC7 this response:

"We have been informed of the incident that took place between an employee and hearing-impaired guest, in the drive-thru at a Campbell, California restaurant on August 31st. We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests. After a thorough investigation of the incident and direct contact with the local franchise owner, we understand the employee in the video has been terminated."

SOURCE - ABCNews

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Jack in the Box Worker Mocks Deaf Customer

Viral video shows Deaf California woman berated at Jack in the Box drive-thru for not using speaker to order, employee fired for refusing service.

CAMPBELL, California -- ReVae Arnaud-Jensen is not a confrontational woman. She describes herself as a hardworking, responsible, single mother of three.

But, when she tried to order at a Jack in the Box in Campbell on Aug. 31 and the man behind the counter refused her service, as captured on video, she knew she had to stand her ground.

Arnaud-Jensen is profoundly Deaf, no hearing at all. She was born that way. While she can read lips, she could not hear the voice over the speaker.

To activate this feature, press the "CC" button.

When she proceeded to the next window to explain, the employee was angry that she was not responding. She stayed for two hours and never got her order.

"I was just fed up, the constant, you know, telling us to go, to go, when it should be equal access," she said.

There are approximately 40 million people who are Deaf or Hard of Hearing in the United States. Arnaud-Jensen says she is fighting for the entire community. It's one of the reasons why she posted the video on Facebook.

"I don't like confrontation, but I fight for equal access," she said.

Arnaud-Jensen says she spoke to the manager of the store and was told the employee was fired. But, she is standing her ground and even pursuing legal action for this reason.

Read More: Deaf Woman Suing Jack in the Box

"Things done to us, not okay, I will stand and fight for that, for everyone in the community, it's for you guys, the community, not me but for them, so there will be no more suffering for the Deaf community."

She says this kind of discrimination happens to her almost every day and it needs to stop. Arnaud-Jensen says she is demanding, at the very least, that Jack In The Box train their employees, including the CEO to understand Deaf culture.

ABC7 News reached out to Jack in the Box. In a statement, they sent ABC7 this response:

"We have been informed of the incident that took place between an employee and hearing-impaired guest, in the drive-thru at a Campbell, California restaurant on August 31st. We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests. After a thorough investigation of the incident and direct contact with the local franchise owner, we understand the employee in the video has been terminated."

SOURCE - ABCNews

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Deaf Woman Suing Burger King

Deaf Oklahoma woman suing Burger King fast food restaurant after she was refused service because she's Deaf.

OKLAHOMA CITY -- An Oklahoma woman says she was refused service at a metro Burger King because she’s Deaf. Rachel Hollis says she was stopping to get food after taking her two sons to hockey practice.

“I had my order ready, I had it typed on my phone. I do that often when I go through drive-thrus, it hasn’t ever been an issue," Hollis told News 4 through an interpreter. "I show him my order, and he gives me this face of frustration.”

Hollis says she started taking a video of the incident because she was feeling uneasy, then in the video you can see the employee hand her a note that says, “Can’t do a full order at the window. Too busy.”

Eventually, the employee comes back to the window and starts arguing with Hollis.

“You have to come inside. It’s too busy. Too busy ma’am, I can’t do a full order at the window I’m sorry," the employee says to Hollis. "It has nothing to do with your disability, I have a disability too."

After that, he slams the window shut. Hollis says one of the worst parts about the whole experience was that it happened with her kids in the car.

"I could tell they knew something was going on, I was just trying to keep them calm," Hollis said. "I said I’ll explain it to you when we get home. But they knew something was going on.”

Hollis says she tries to stay calm in that moment, but she’s tired of people being treated that way.

“When I got home, that was when I really broke down. I was very upset, I was crying, I was very tired. I’m tired of discrimination,” Hollis told News 4 through an interpreter. “I’ve never experienced anything like that, for someone to call the police. That’s crazy, it just doesn’t seem right.”

There`s a big update in the case of a Deaf woman who says she was denied service at a metro Burger King: Rachel Hollis has hired a legal team to represent her, claiming the restaurant is violating the Americans with Disabilities Act.

News 4 reached out to the Burger King corporate office about the situation, in a statement Burger King said:

All guests should be treated with respect and provided with a high level of service at our restaurants. The restaurant owner has reached out to the guest and her family to apologize, the employee was terminated and all employees at the location will undergo additional sensitivity training to ensure our customers always feel welcomed.

SOURCE - News4

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ABC's 'What Would You Do?' With Nyle DiMarco

A waiter is rude and dismissive to a Deaf customer at a restaurant, what would you do? A social experiment on ABC TV show.

What would you do when you think no one is watching? A Deaf customer wants to order food at a restaurant, but his waiter gives him a hard time for communicating differently. Special guest Deaf actor and advocate Nyle DiMarco steps in to perform as a Deaf man receiving harsh words from his impatient and insensitive waiter, share his experiences. Watch the full-length within closed captioning.

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What Would You Do? (WWYD) is a hidden camera show, hosted by ABC News correspondent John Quinones, in which unknowing bystanders are placed in uncomfortable, and often compromising real world scenarios in public. WWYD’s hidden cameras focus on the average person’s responses and reactions to these issues of social responsibility. Topics such as gay couples being affectionate in public, date rape, racism and racial profiling, interracial couples, abusive parents, drunk driving, and harassment of the homeless are touched upon in this series. What will you do? Would you choose to intervene in these situations? Watch and join the discussion, WWYD? airs Friday nights at 9|8c on ABC.

-- Stop Doing That! With Nyle DiMarco

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Website - https://nyledimarco.com

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Taco Bell Worker Refuses Service To Deaf Man

Taco Bell employee fired after video shows him refusing to serve man who is Deaf.

KETTERING, OH -- NBC News: A Taco Bell employee in Ohio was fired after he was accused of refusing to serve a Deaf man who was trying to use his cellphone to place an order in the drive-thru.

In a video of the encounter at a Taco Bell in Kettering on New Year's Eve, 25-year-old Brandon Washburn is seen trying to get the workers' attention by holding his phone up to the closed window.

When one worker finally opened the window, he's heard in the video telling the man: “It’s against company policy. I can’t do it.”

Washburn's mother, Becky Rosemont Burch, who posted the video Wednesday on her Facebook page, told NBC News in a phone interview on Friday that her son always uses his phone to write his order when he's in the drive-thru.

“He has done this many times before at other restaurants, and has never had a problem,” she said.

Burch said the worker seen in the video was trying to tell Washburn that it was against company policy to take the order through the drive-thru and wanted her son to come inside.

“He didn’t understand what the problem was,” Burch said about her son, adding that he “knew he was being discriminated against.”

“There were several people you could see in the video, and no one tried to help,” she said.

At one point in the video, the Taco Bell worker is seen shaking his head at Washburn before closing the window and walking away. Washburn continued to try and get the workers' attention.

When the Taco Bell employee returned and saw Washburn still at the window, he is heard threatening to call 911.

"And you’re also not allowed to record me," the worker added, pointing to Washburn's girlfriend, who Burch said was filming the encounter.

Burch said in her Facebook post that the employee discriminated against her son because he is Deaf.

“I taught him to be independent,” she told NBC News. “It was just very hurtful. It’s not like deafness is anything new.”

The video has been shared on Facebook more than 12,000 times with many comments calling out the worker.

Taco Bell said in a statement to NBC News that the worker, who was not identified, “no longer works for their organization” and all other employees at the Kettering location would be “retrained” on their policies.

“Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment,” the company said.

The National Association of the Deaf said in a statement to NBC News that all national fast-food restaurants with a drive-thru should "work with our organization to develop and disseminate a systemic fix so that none of their franchises and facilities ever again deny service to Deaf and Hard of Hearing customers."

SOURCE - NBC News

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Indian Restaurants Staffed By Deaf People

Mirchi & Mime and Chai Pe Charcha restaurants, Deaf waiters staff serve imaginative takes on classic Indian cuisine in Mumbai.

MUMBAI, India -- He will constantly look at your lips to figure out what you're saying, without saying a word in return.

Meanwhile, he will note your order down, with his colleagues mirroring his actions at other tables. This is the scene you will find at two restaurants in the city -- Mirchi and Mime, and Chai Pe Charcha -- which have employed only Deaf people as their service staff.

At the Powai-based Mirchi and Mime, which has 25 Deaf employees, a waiter's uniform reads, 'Sign Language is my super power, what's yours?'. With inscrutable countenance and swift-hand gestures, he would ensure that your order is placed correctly.

Related Story: Mirchi and Mime - Mumbai's First Deaf Eatery

The year-old restaurant conducted an eight-week training programme before selecting these employees. "A lot of them had never taken up a single job in their lives. Their parents had accepted that they would remain jobless. But some others, interestingly, have been the sole earning members of their families," said Prashant Issar, the co-founder of Mirchi and Mime.

Issar, who has himself picked up sign language, added: "We were very certain that we had to capitalise on their abilities instead of focusing on their disabilities and our staff, as such, more dedicated than others. They do not have clutter in their minds."

Talking about her experience of working at the restaurant, Priyanka Singh said through sign language: "TV and movie celebrities appreciate us and salute us for the confidence with which we carry out our duties and bring them joy."

Meanwhile, at the quirky Chai Pe Charcha in Lower Parel -- a haven for tea lover -- there are not only board games kept on the tables with rustic yet colourful walls all around, but there is also a unique staff demographic to top it all. The restaurant has employed two Deaf people as members of its service staff.

Anil Kohli, who himself has had physical disabilities since birth, founded the restaurant only six months ago. He said: "I am blessed with a good family and finances, but not everyone else is. It is too easy to write a cheque for charity and feel good about it, but we're not empowering the unfortunate by doing the same and, instead, only making them more dependent."

People often get surprised when Joel Pereira, one of the employees, rings their bell to deliver food and hands over the bill without saying a word. He said: "People often look at me in shock. They must wonder how a Deaf man can deliver food. But once they gulp down that fact, they smile."

SOURCE - Daily News & Analysis

Mirchi and Mime is a local restaurant located in Powai, Mumbai in the Indian state of Maharashtra. It's staff chiefly consists of people with hearing and speech disability. Most of the activities are undertaken by the staff who communicate with the patrons through sign language, images of whose variations accompany every single item in the food menu.

Follow @Mirchi&Mime:
Facebook - https://facebook.com/mirchi-and-mime
Twitter - https://twitter.com/mirchiandmime
Official website - http://mirchiandmime.com

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Chick-fil-A Employee Signs To Deaf Customer

WATCH: Touching moment as Chick-fil-A employee signs to Deaf customer goes viral on social media.

FAYETTEVILLE, NC -- A mother and her Deaf daughter were moved so much after a North Carolina Chick-fil-A employee used American Sign Language while taking their order that the mom shared the touching moment on social media.

For the first time in her life, Cynthia Walker, a 20-year-old Deaf woman, was able to order her meal at the restaurant on Raeford Road by signing. Her mom, Terri Buelman, says she was surprised and overjoyed when she realized the cashier knew and used sign language.

Buelman says it was the first time Cynthia was able to order something without feeling uncomfortable with people staring at her.

"People just look at her, then they look at us at what we do, so we had to order for her," explains the mom about previous situations.

Buelman says they heard about a cashier at Chick-fil-A who knew sign language and had helped other Deaf and Hard of Hearing customers with their orders.

When they went there, they found Taylor Anez, a high school senior. After hesitating, Cynthia started signing and was surprised when Anez signed back. It was a monumental step of freedom for the young woman.

The restaurant manager didn't know Anez could sign, but the young cashier says her relatives are Deaf and she learned so she could communicate with them.

Cynthia's story and the video have gone viral. Her family has set up a GoFundMe page to help raise money to get her a hearing service dog.

Click here for Cynthia's GoFundMe page for a hearing service dog.

SOURCE - WTVD-TV

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Kentucky Fried Chicken Operated By Deaf People

Deaf Kentucky Fried Chicken in Egypt, India, Malaysia, Pakistan, Singapore and Thailand made for and handled by Deaf people.

How to order a meal at Kentucky Fried Chicken in sign language ... to tell the staff that you want to stay to eat in rather than take out ... if you don’t know, then you probably haven’t visited a KFC that is entirely run by speech and hearing impaired employees in Egypt, India, Malaysia, Pakistan, Singapore and Thailand.

In fact, one of the first things customers learn at the two KFC outlets is how to order meals and drinks in sign language. Plastered on the walls of the restaurant are pictures of how to use sign language and finger spell, and it helps placing orders, watch how the Deaf KFC employees performance in the compilation.

Deaf Egypt KFC - SigningSensations from the TV show "An Idiot Abroad" Karl Pilkington in Egypt and visits a Kentucky Fried Chicken, the fast food restaurant chain that specializes in fried chicken. This KFC is run and staffed by Deaf people.

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Deaf India KFC - India KFC has focused on providing equal opportunity to hearing and speech impaired employees. India has over 70-80% hearing/speech impaired team members.

To activate this feature, press the "CC" button.

Deaf Thai KFC - A special serve store employs Deaf staff in Bangkok, Thailand of KFC 'We Hear Every Dream' sign on counter at KFC store, workers in background.

To activate this feature, press the "CC" button.

Deaf Malaysia KFC - Kentucky Fried Chicken restaurant run by the hearing-impaired and speech-impaired employees.

If you wanted to apply for a job at this particular Kentucky Fried Chicken restaurant, you will have to be Deaf (or speech-impaired). Yes, hearing people cannot apply there Where is that anyway? None other than Kuala Lumpur, Malaysia. Source

Deaf Pakistan KFC - It is inspiring to see news of twenty hearing-impaired heroes gaining self-sufficiency through employment at KFC Pakistan’s recently inaugurated Deaf-operated outlet in Federal B Area, Karachi.

KFC and FESF (Family Educational Services Foundation) have collaborated to advocate for equal opportunities for the Deaf community in Pakistan. Effectively, over 100 young Deaf men and women have been employed at KFC’s seven Deaf-operated branches. Source

Deaf Singapore KFC - Deaf-operated the restaurant that serves Singapore's favourite finger lickin' good chicken meal, with strong support from its customers.

Fried Chicken (KFC) received the innovative employers award for modifying the workplace for PWDs, and employees at Holiday Inn Singapore Orchard City Centre. Source

The community responses has reacted to the Deaf KFC employes on Reddit.

Harland Sanders The Kentucky Fried Chicken History - KFC is a fast food restaurant chain that specializes in fried chicken and is headquartered in Louisville, Kentucky, in the United States.

KFC was founded by Harland Sanders, an entrepreneur who began selling fried chicken from his roadside restaurant in Corbin, Kentucky, during the Great Depression. Sanders identified the potential of the restaurant franchising concept, and the first "Kentucky Fried Chicken" franchise opened in Utah in 1952.

KFC popularized chicken in the fast food industry, diversifying the market by challenging the established dominance of the hamburger. By branding himself as "Colonel Sanders", Harland became a prominent figure of American cultural history, and his image remains widely used in KFC advertising. wikipedia.org/kfc

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Drive-Thru McDonalds Discrimination Deaf Driver

Declared lawsuit for discrimination of Deaf driver going through a drive thru at a McDonald's in Nebraska.

COLUMBUS, NE -- Here is the video with hardcoded subtitles with what is being heard for the Deaf people to understand what is being said. Hearing people are welcome to verify or correct what is being shown.

This is a video captured by Jonathan Ramos as he made a drive through at a McDonalds located in Columbus, Nebraska during January 2nd. He is Deaf and wanted to make an order.

Normally Deaf people would drive past the speakers straight to the window then hand over a written note or display the order off the screen of a smartphone. The cashier would put in the order for the next window to deliver the order.

Jonathan says that prior to the recording, he displayed his order on his phone to the window then begun the recording after this person has not returned to the window after a while. He has stated that there were problems between him and that particular McDonald since last June.

After the end of the video, a police officer appeared and issued a ticket to Jonathan and warned him that he is not to be allowed to return to McDonald or be cited for trespassing.

In a way, it is a discrimination because Jonathan is being singled out as someone who is Deaf. It does appear in this video that the employees were being extremely rude to a Deaf person by yelling at him while being aware that the driver is deaf.

I, Jonathan, am he declared sue to McDonald's Columbus, Nebraska.

If it is proven that Jonathan has been disruptive (as not shown in the video) before the recording begun, then he is at fault and is treated as someone who is being disruptive to a private property and it was within the location's rights to refuse service and have the police to escort this person away.

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Deaf Waiter Sees 'World Of New Possibilities'

Deaf News: Although Noah Wimberly has proven himself to be a skillful waiter, he plans to retire soon from the food service industry.

LAFAYETTE, LA -- Read on to learn more about his drive and the next adventure on the horizon. Those who work closest with Noah Wimberly at Social Southern Table & Bar say that he is highly competitive, able to communicate better than most and has more personality in his little finger than most people have in their entire bodies.

Customers of the Lafayette restaurant request Wimberly as their server more than any other. They say it is Wimberly’s attentive service that impresses them. It is his smile they remember long after the meal. They call him brave, an inspiration.

Although Wimberly was born Deaf, he sees nothing brave about working hard to earn money, attend college and achieve independence. He’s just living his life the best way he knows how.

Jody Ferguson, a partner of Social Southern Table & Bar and the former franchise owner for Acadiana’s Casa Ole locations, remembers well when his manager of the Opelousas Casa Ole location suggested Wimberly, now 28, try his hand at waiting tables.

He told Ferguson that Wimberly, who was about 19 at the time, had worked every other position beginning as a busboy and dishwasher and working his way up to a line cook and even temporary head chef. He first worked at the Lafayette location of Casa Ole, then helped to open the Opelousas location.

“I’ve got to be honest,” Ferguson said. “I was very hesitant. I was very nervous. I didn’t want to set him up for failure. I was nervous in how he would handle it and how others would respond to him.”

But Wimberly’s manager, Armando Perry, didn’t give up.

“I just believe there is nothing that Noah can’t do,” Perry said. “He’s one of those people that once he’s got something in his mind, he’s going to accomplish it. I was just certain that he would just get out there and do well. Oddly enough, I had no doubt that he would be a great server.” ...

Read More - The News Star.

Taco Bell Complains About Deaf Customers

Taco Bell employee inadvertently leaves his drive thru microphone on and is captured complaining about Deaf customers.

According to the videographer from Springfield, Illinois - They left the microphone on and not only was he be (sic) insensitive to Deaf people he also was using foul language.

The Taco Bell staff did nothing when confronted and of coarse (sic) they screwed up our order. Taco Bell is obviously discriminating and failing to serve for Deaf customers as well. Note: no captioning, only audio.

Taco Bell is an American chain of fast-food restaurants, they serve a variety of Tex-Mex foods including tacos, burritos, quesadillas, nachos, other specialty items, and a variety of "value menu" items. However, Taco Bell is failing to serve for Deaf customers which cannot to communaute through the microphone by drive-thru.

NOTE: The video has been removed by Liveleak.

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Sign Language On The McDonalds TV Ads

Universally Spoken Sign Language on McDonalds TV Ad Commercial.

The teenagers uses sign language in McDonalds commerical for the Deaf and Hard of Hearing community to express the universal language that is universally spoken throughout the world. Directed by Jim Zoolalian.

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