A Deaf live-streamer who helps other Deaf people shop online.
HANGZHOU, China -- A Deaf live-streamer Ziwei, lives in eastern China’s Zhejiang province and helps other Deaf people shop online through unique product introductions. a live-streaming has become a leading sales platform in China.
A Deaf live-streamer, Ziwei says "I want to help Deaf customers enjoy the convenience too", Ziwei uses Chinese sign language in her live-streams is the most popular goods and trends on social media in Deaf Chinese community.
Deaf Ontario woman alleges mistreatment after Tim Hortons drive-thru employee refuses service.
HAMILTON, Ontario -- A Deaf Hamilton woman is hoping for change after she feels she was discriminated against while using a coffee shop drive-thru.
Danna Morales, 26, posted on Facebook says she has been using fast-food drive-thrus her whole life without issue, until she visited a Tim Hortons on Sunday.
Morales says she showed the drive-thru cashier her order typed out on her iPhone, and after some fuss the staff reluctantly processed it. But when they neglected to give her some of the items that she had already paid for, she tried to explain that to them by typing it out on her phone.
The incident was recorded on camera by Morales’ partner Francis Mena, who was in the passenger seat. Mena’s cellphone video shows the employee at the window refusing to look at the phone.
“I can’t, you have to come around!” says the employee. “Too bad,, no!”
When Morales tries to explain the situation, the employee appears increasingly agitated.
“You’re holding my line, go!” she orders Morales.
“She didn’t need to have such attitude with me,” Morales told CTV News Toronto through an interpreter Wednesday.
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“I think because of the way she reacted, it was a little discriminatory.”
The video shows other employees coming to the window and trying to assist.
“Go inside, I’m going to serve you,” says another employee.
“She can’t talk, she has to come inside,” says the main clerk at the window.
“She could have just read the order off the phone, given us our order and we would have been out of there,” Mena told CTV News Toronto, also through an interpreter.
“But instead she dragged it out and it made me feel a little hurt, a little uncomfortable.”
As the exchange continues, other drivers begin honking and one approaches the drive-thru window.
“Look at the line up here, I have to go,” a customer is heard saying in the video. “What is this?”
The employees eventually give Morales the rest of her order.
Morales and Mena returned to the location later that day with an interpreter, and they say the manager apologized and called the situation unacceptable.
Tim Hortons told CTV News Toronto in a statement the experience was “truly unfortunate” and does not reflect the company’s inclusive values.
“We want all of our guests to have a positive and welcoming experience at our restaurants. The restaurant has been working to rectify this,” a spokesperson said.
Morales says she would like to see more education for employees. Tim Hortons tells CTV News Toronto that it will be updating its accessibility training in light of Morales’ experience.
Morales also believes more should be done to improve drive-thru accessibility for Deaf people.
“How are we supposed to even order though a drive-thru when it’s a speaker system that’s inaccessible to us?” she said.
The City of Fredericton recently made plans to combat their own Tim Hortons drive-thru chaos by spending $40,000 to build a "traffic circle”. The move is an attempt to limit the amount of traffic that is clogging up the roads near one of the coffee shop's drive-thru locations.
Viral video shows Deaf California woman berated at Jack in the Box drive-thru for not using speaker to order, employee fired for refusing service.
CAMPBELL, California -- ReVae Arnaud-Jensen is not a confrontational woman. She describes herself as a hardworking, responsible, single mother of three.
But, when she tried to order at a Jack in the Box in Campbell on Aug. 31 and the man behind the counter refused her service, as captured on video, she knew she had to stand her ground.
Arnaud-Jensen is profoundly Deaf, no hearing at all. She was born that way. While she can read lips, she could not hear the voice over the speaker.
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When she proceeded to the next window to explain, the employee was angry that she was not responding. She stayed for two hours and never got her order.
"I was just fed up, the constant, you know, telling us to go, to go, when it should be equal access," she said.
There are approximately 40 million people who are Deaf or Hard of Hearing in the United States. Arnaud-Jensen says she is fighting for the entire community. It's one of the reasons why she posted the video on Facebook.
"I don't like confrontation, but I fight for equal access," she said.
Arnaud-Jensen says she spoke to the manager of the store and was told the employee was fired. But, she is standing her ground and even pursuing legal action for this reason.
"Things done to us, not okay, I will stand and fight for that, for everyone in the community, it's for you guys, the community, not me but for them, so there will be no more suffering for the Deaf community."
She says this kind of discrimination happens to her almost every day and it needs to stop. Arnaud-Jensen says she is demanding, at the very least, that Jack In The Box train their employees, including the CEO to understand Deaf culture.
ABC7 News reached out to Jack in the Box. In a statement, they sent ABC7 this response:
"We have been informed of the incident that took place between an employee and hearing-impaired guest, in the drive-thru at a Campbell, California restaurant on August 31st. We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests. After a thorough investigation of the incident and direct contact with the local franchise owner, we understand the employee in the video has been terminated."
Deaf Oklahoma woman suing Burger King fast food restaurant after she was refused service because she's Deaf.
OKLAHOMA CITY -- An Oklahoma woman says she was refused service at a metro Burger King because she’s Deaf. Rachel Hollis says she was stopping to get food after taking her two sons to hockey practice.
“I had my order ready, I had it typed on my phone. I do that often when I go through drive-thrus, it hasn’t ever been an issue," Hollis told News 4 through an interpreter. "I show him my order, and he gives me this face of frustration.”
Hollis says she started taking a video of the incident because she was feeling uneasy, then in the video you can see the employee hand her a note that says, “Can’t do a full order at the window. Too busy.”
Eventually, the employee comes back to the window and starts arguing with Hollis.
“You have to come inside. It’s too busy. Too busy ma’am, I can’t do a full order at the window I’m sorry," the employee says to Hollis. "It has nothing to do with your disability, I have a disability too."
After that, he slams the window shut. Hollis says one of the worst parts about the whole experience was that it happened with her kids in the car.
"I could tell they knew something was going on, I was just trying to keep them calm," Hollis said. "I said I’ll explain it to you when we get home. But they knew something was going on.”
Hollis says she tries to stay calm in that moment, but she’s tired of people being treated that way.
“When I got home, that was when I really broke down. I was very upset, I was crying, I was very tired. I’m tired of discrimination,” Hollis told News 4 through an interpreter. “I’ve never experienced anything like that, for someone to call the police. That’s crazy, it just doesn’t seem right.”
There`s a big update in the case of a Deaf woman who says she was denied service at a metro Burger King: Rachel Hollis has hired a legal team to represent her, claiming the restaurant is violating the Americans with Disabilities Act.
News 4 reached out to the Burger King corporate office about the situation, in a statement Burger King said:
All guests should be treated with respect and provided with a high level of service at our restaurants. The restaurant owner has reached out to the guest and her family to apologize, the employee was terminated and all employees at the location will undergo additional sensitivity training to ensure our customers always feel welcomed.
A waiter is rude and dismissive to a Deaf customer at a restaurant, what would you do? A social experiment on ABC TV show.
What would you do when you think no one is watching? A Deaf customer wants to order food at a restaurant, but his waiter gives him a hard time for communicating differently. Special guest Deaf actor and advocate Nyle DiMarco steps in to perform as a Deaf man receiving harsh words from his impatient and insensitive waiter, share his experiences. Watch the full-length within closed captioning.
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What Would You Do? (WWYD) is a hidden camera show, hosted by ABC News correspondent John Quinones, in which unknowing bystanders are placed in uncomfortable, and often compromising real world scenarios in public. WWYD’s hidden cameras focus on the average person’s responses and reactions to these issues of social responsibility. Topics such as gay couples being affectionate in public, date rape, racism and racial profiling, interracial couples, abusive parents, drunk driving, and harassment of the homeless are touched upon in this series. What will you do? Would you choose to intervene in these situations? Watch and join the discussion, WWYD? airs Friday nights at 9|8c on ABC.
Taco Bell employee fired after video shows him refusing to serve man who is Deaf.
KETTERING, OH -- NBC News: A Taco Bell employee in Ohio was fired after he was accused of refusing to serve a Deaf man who was trying to use his cellphone to place an order in the drive-thru.
In a video of the encounter at a Taco Bell in Kettering on New Year's Eve, 25-year-old Brandon Washburn is seen trying to get the workers' attention by holding his phone up to the closed window.
When one worker finally opened the window, he's heard in the video telling the man: “It’s against company policy. I can’t do it.”
Washburn's mother, Becky Rosemont Burch, who posted the video Wednesday on her Facebook page, told NBC News in a phone interview on Friday that her son always uses his phone to write his order when he's in the drive-thru.
“He has done this many times before at other restaurants, and has never had a problem,” she said.
Burch said the worker seen in the video was trying to tell Washburn that it was against company policy to take the order through the drive-thru and wanted her son to come inside.
“He didn’t understand what the problem was,” Burch said about her son, adding that he “knew he was being discriminated against.”
“There were several people you could see in the video, and no one tried to help,” she said.
At one point in the video, the Taco Bell worker is seen shaking his head at Washburn before closing the window and walking away. Washburn continued to try and get the workers' attention.
When the Taco Bell employee returned and saw Washburn still at the window, he is heard threatening to call 911.
"And you’re also not allowed to record me," the worker added, pointing to Washburn's girlfriend, who Burch said was filming the encounter.
Burch said in her Facebook post that the employee discriminated against her son because he is Deaf.
“I taught him to be independent,” she told NBC News. “It was just very hurtful. It’s not like deafness is anything new.”
The video has been shared on Facebook more than 12,000 times with many comments calling out the worker.
Taco Bell said in a statement to NBC News that the worker, who was not identified, “no longer works for their organization” and all other employees at the Kettering location would be “retrained” on their policies.
“Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment,” the company said.
The National Association of the Deaf said in a statement to NBC News that all national fast-food restaurants with a drive-thru should "work with our organization to develop and disseminate a systemic fix so that none of their franchises and facilities ever again deny service to Deaf and Hard of Hearing customers."
Starbucks opening its first U.S. 'Signing Store' catering to the Deaf and Hard of Hearing customers in Washington DC.
WASHINGTON, DC -- Fox News' Lauren Blanchard on Starbucks unveiled on Tuesday its first United States-based store designed specifically for Deaf and Hard of Hearing customers near Gallaudet University in the D.C.
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Located in Washington, D.C., the “signing store” employs about 20 to 25 people - all of whom know American Sign Language. And to allow for easier hand movements and better communication, it features lower tables and counters, brighter lights and no background music.
“We’ll teach them some signs, ‘Here’s my name, what’s your name, pointing to the apron,’ Starbucks store manager Matthew Gilsbach said on Tuesday. “It’s a nice way to make that customer’s experience legendary, and that connection happen.”
The store also offers a picture menu so customers can point to which items they’d like to order, and an iPad so they can write down what they want.
Starbucks collaborated with Gallaudet University, the only one in the world that caters to the Deaf and partial-hearing community to create the store.
In 2016, the Seattle-based coffee giant first opened a “Signing Store” in Malaysia.
“This is a historic moment in Starbucks’ ongoing journey to connect with the Deaf and Hard of Hearing community, hire and engage Deaf and Hard of Hearing partners, and continue to find ways to be more inclusive, accessible and welcoming to all,” Rossann Williams, the executive vice president of U.S. retail for Starbucks, said in a news release.
Deaf couple claims they were mistreated by employees at KFC.
BYRAM, MS -- A Byram woman is looking for answers after she said her mother was made fun of for being Deaf by employees at the Kentucky Fried Chicken in Byram. She said her mother and other people with disabilities shouldn't have to choose where they can go eat or be mistreated while they are there.
Bobbie Cole said she and her husband went to the KFC off Siwell Road in Byram Wednesday night. Because she's Deaf, she said they usually go inside, but the door was locked.
Cole said she attempted to order her food at the drive-thru window.
"I said excuse me I can't understand you, I'm Deaf can you move your hand so I can read your lips," said Cole. "She still stays like this."
She said them something happened, that has never happened to her before.
"Then she walks away to the boy that was cooking, he had flour all over him," Cole said. "They both were laughing. I said, 'hey, hey.' She turned around. She said, 'what?' I said, 'are y'all making fun of us?"
"It makes me upset, hurt. You don't make fun of other people who are handicapped or deaf. I can't respect that."
Cole's daughter, Donna Curtis, took to social media to express her concerns.
"No one deserves that, no one," said Curtis. "I don't care who you are, what disability you have or anything, you do not deserve to have your feelings hurt."
We reached out to KFC. In a statement, a spokesperson told us:
"We are conducting a thorough investigation of this incident. The franchisee’s director of operations is reaching out to Ms. Curtis regarding this matter. We believe in a culture of respect for all people and do not tolerate discrimination of any kind."
Ohio Man claims he was refused drive-thru service because he's Deaf.
COLUMBUS, Ohio -- A man who went to the drive-thru at Burger King on Sawmill Road last Friday said he was refused service because he's Deaf.
Chris Driscoll said he recorded the whole incident on cell phone video to educate people about what the Deaf community often deals with.
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Driscoll said it started when he was at the food menu. He usually writes down what he wants on a piece of paper and drives to the first window with his order.
"When I was reading the menu, I kept hearing something coming from this box and it seemed he might be getting mad, " said Driscoll.
In the video, the worker can be seen and heard saying "We didn't know you [were] deaf. We didn't know you couldn't hear. So, we have another order at the window. At the window, we have a order", but Driscoll said he couldn't understand what the man was saying.
Driscoll said he tried to give the worker a piece of paper that had his order written on it, but said he became frustrating when the worker tried to continue talking to him, because he couldn't understand him.
In another, cellphone video that Driscoll captured, the worker explains how he could read sign language and claimed Driscoll told him that he didn't care.
"He was concerned about the people behind me. There was only one car behind me, only one car and I said you don't care about me, so I don't care about them. I'm here to get food and he just refused to give me service, " said Driscoll.
Driscoll said he drove off after he was denied service and went next door to another fast food drive-thru, where he said he was able to order with no issues.
An employee at Burger King said the worker who seen in the video no longer works for Burger King, but they wouldn't say why.
Driscoll filed a formal complaint and said he got a response from Burger King. He said he was offered a free meal and got an apology.
Driscoll said fast food drive-thru restaurants should have options for the Deaf community when it comes to order.
"Perhaps they need to setup some sort of kiosk thing where they can order for themselves or use a pen and paper to better communicate with us," said Driscoll.
Deaf News: New Jersey's Passaic Cab Company accused of ignoring Deaf customer must pay $42K.
PATERSON, NJ -- Patch: Nicole Perkins contacted the company 3 times while waiting in heavy snow but was hung up and told to stop calling, officials said.
A Passaic County company who ignored and hung up on a Deaf woman's attempts to get cab during a snowstorm in 2014 was hit with a $42,000 judgement, state Attorney General Christopher S. Porrino announced Monday.
Superior Court Judge Thomas J. LaConte ruled that Clifton Taxi and Limousine Inc. violated the New Jersey Law Against Discrimination and unlawfully denied service to Nicole Perkins, who is Deaf.
Perkins, of Jamaica, New York, contacted the company three times through a telecommunications relay service during a state of emergency and snowstorm in January 2014. Perkins was waiting for a bus that was delayed in Clifton and called the company, according to the complaint the state Division of Civil Rights filed against Clifton Taxi.
The relay service allows Perkins to make calls by sending text messages from her cell phone to a relay operator.
An operator called the company, advising them that she was assisting a Deaf Caller, but was hung up on twice. On the third call, someone at Clifton Taxi picked up and allegedly responded, "Please stop calling" and then hung up, the complaint said.
The company must pay Perkins $6,000 for emotional distress, $20,000 in penalties, and $16,000 in attorney fees.
Under federal law, all telecommunications providers are required to provide telecommunications relay services. Through these services, an individual who is Deaf, Hard of Hearing or has a speech disability can communicate in real time by telephone.
“Setting aside for a moment the egregious nature of the circumstances - a deaf woman being hung up on three times as she sought a ride to escape an oncoming blizzard - the fact is that businesses and other places of public accommodation can’t simply ignore a Deaf or Hard of Hearing person trying to communicate through a relay service,” Attorney General Porrino said in a statement. "This is an important outcome, because it puts service providers and other businesses on notice that we’re serious about protecting the rights of persons with hearing and other disabilities, and that we will hold accountable anyone who fails to follow the law.”
"To see, to get them the experience of people that work at Dunkin Donuts. To know what it's like for when a Deaf person is going to come through the drive-thru and how to approach that better in the future,” Sanzillo told FOX25 through an interpreter Friday.
Hearing people and other who have Deaf families members came out to the rally as well.
"As a parent of a Deaf child, I would never want William to be excluded from anything and so thinking of him wanting to get a cup of coffee later in life and being told he couldn't go through the drive thru like everybody else really upset me,” one parent said.
A Starbucks store in Malaysia has become the first in the world coffee chain to focus on providing employment opportunities for Deaf and Hard of Hearing customers.
KUALA LUMPUR -- Seattle Times: A Starbucks store in Malaysia has become the first in the global coffee chain to focus on providing employment opportunities for those who are Deaf and Hard of Hearing customers.
The society provided Starbucks with two sign-language interpreters during hiring, training and coaching for Deaf employees, and to teach sign language to hearing employees, according to a Starbucks news release.
The store employs 10 Deaf employees and three hearing ones, including the store manager.
“This is an underrepresented community in Malaysia,” a Starbucks spokeswoman said. “Over the years, the team has worked with local organizations to hire Deaf partners [employees] and we wanted to celebrate and recognize the contributions of Deaf workers and people of all disabilities.”
Customers place their orders by filling out a menu ticket that they hand to the baristas. The baristas then key in the orders on a dual-screen system where customers can see if their order is correct. The order number is displayed on a large screen above the pickup counter when it’s ready.
The store also has a Starbucks Card kiosk where customers can check their card balances and reward-program points.
Starbucks currently has no plans to replicate this model beyond the Malaysia store, the spokeswoman said.
Deaf News: Huffpost - 8 things you didn't know that Deaf people fly too.
1. Deaf People Travel Too. There are an estimated 48 million Deaf and Hard of Hearing people in America. The number of Deaf and Hard of Hearing individuals and people with other disabilities worldwide is equal to the population of China. This does not include the number of friends and family including children who travel with us.
2. We Would Like to Access Onboard Entertainment Too. Please make your onboard entertainment accessible by providing captioned material. We know those safety videos have to be captioned but c’mon, we know you can caption the latest blockbuster that you so happily offer to all your passengers. The technology barriers that once existed are practically nonexistent as captioning is already being provided on some airlines. For those airlines providing captioning access, please keep up the great work.
3. We Would Appreciate Being Informed When It is Our Time to Board. As there are multiple lines and sections or classes called at different times, it is difficult if not impossible to know when it is our turn as in Priority or Group 1 versus Rows 30-54 or Group 3. Please make use of the the electronic information boards that are widely available to share information as to specific boarding times. Many other people would also benefit from this type of electronic communications.
4. We do Prefer If You Communicate with Us Directly. Please not use our children or family members who are hearing to communicate with us. There is nothing worse than using a child to communicate the often complicated travel schedules that occur with airline snafus and delays. We know this may take extra time and the ticket lines can get long but hey, we are passengers too. Lets talk about ways to make this easier!
5. Please Tell Us We Actually Have Time to Grab That Extra Coffee. Please post all changes including gate changes and flight delays on your electronic boards and use clearly identifiable signage to indicate changes have been made. There is nothing worse to be sitting at an airport only to find out that the gate has been changed to a different terminal and missing your flight or that you actually had time to grab that cup of coffee. We love those airlines that already do this!
6. We Are Not Trying to Ignore the Flight Attendants. We do want that drink too and to put away our devices as required. There is no need to receive a hard stare because we did not respond quickly enough. For those who have identified themselves as Deaf and Hard of Hearing, please have your staff double check the flight list to let us know how we can best communicate with you during the flight.
7. Please Tell Us If We Are Experiencing Flight Issues. Yes, it would be great to get a heads up as to the exciting places we are flying over like the Grand Canyon. Jokes shared over the plane’s PA system are also great. We realize that this is not always possible but please share essentials such as delays on the embankment or the fact that we may have to have an emergency landing in a different city. Online entertainment screens are often paused for announcements that take place, so please include us!
8. If You Aren’t Able To Offer Us Equal Services, please let us know. So, we can choose a different airline.
WATCH: Touching moment as Chick-fil-A employee signs to Deaf customer goes viral on social media.
FAYETTEVILLE, NC -- A mother and her Deaf daughter were moved so much after a North Carolina Chick-fil-A employee used American Sign Language while taking their order that the mom shared the touching moment on social media.
For the first time in her life, Cynthia Walker, a 20-year-old Deaf woman, was able to order her meal at the restaurant on Raeford Road by signing. Her mom, Terri Buelman, says she was surprised and overjoyed when she realized the cashier knew and used sign language.
Buelman says it was the first time Cynthia was able to order something without feeling uncomfortable with people staring at her.
"People just look at her, then they look at us at what we do, so we had to order for her," explains the mom about previous situations.
Buelman says they heard about a cashier at Chick-fil-A who knew sign language and had helped other Deaf and Hard of Hearing customers with their orders.
When they went there, they found Taylor Anez, a high school senior. After hesitating, Cynthia started signing and was surprised when Anez signed back. It was a monumental step of freedom for the young woman.
The restaurant manager didn't know Anez could sign, but the young cashier says her relatives are Deaf and she learned so she could communicate with them.
Cynthia's story and the video have gone viral. Her family has set up a GoFundMe page to help raise money to get her a hearing service dog.
Starbucks employee's kind act for Deaf patrons hit the Internet.
LEESBURG, VA -- A Virginia man's Facebook post is creating some internet buzz after he shared a note from a Starbucks employee who offered a kind gesture.
Ibby Piracha, who is Deaf, told ABC News through an interpreter that he was surprised Friday morning to be greeted by the familiar barista with sign language.
"I usually use my phone and I'll text them what I want to order," Piracha of Leesburg, Virginia, said. "She was saying she looked on YouTube because she had a lot of customers that came in using text. I was very surprised she was willing to learn sign language and it shows she respects Deaf people ... she's an inspiration."
Piracha, 23, said the female barista handed him a note that read, "I've been learning ASL just so you can have the same experience as everyone else."
Piracha posted a picture of the kind words to Facebook, where it received over 2,000 “shares.”
"I was very shocked to go in there one day and have her sign a little bit and I kind of smiled, thinking about it and I even told the Starbucks manager, 'You know, I was very impressed by your employee."
The manager at the Starbucks where Piracha received the note told ABC News that while he could not comment on this particular incident or name the employee, he confirmed Piracha's account.
“We are proud that our store partner employee is taking this initiative to learn American Sign Language to better assist and serve her customers,” a Starbucks spokeswoman told ABC News. “We always love to hear stories of meaningful connections between our partners and customers.”
Piracha said he hopes his Facebook post gets the message across that "the hearing world and the Deaf World are trying to communicate."
"I definitely want people to understand that Deaf customers can have a really great review," he added.
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Deaf News: Michael W. Hubbs announced that he was hositpalized by stress symptoms. SALT LAKE CITY, Utah -- Michael (Mike) Hubbs of short...
That Deaf Guy Comic
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